Privacy Policy

Privacy Policy – Roselyn London

At Roselyn London, we take the protection of your personal data seriously. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

1. Who We Are

Roselyn London is an online fashion boutique serving customers in the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: Roselynboutiquelondon@gmail.com

2. What Information Do We Collect?

When you use our online store, we may collect the following personal information:

  • Full name

  • Delivery and billing address

  • Email address

  • Telephone number, if provided

  • Payment information

  • IP address and technical information about your device

  • Order and payment history

3. Why Do We Collect Your Information?

We use your personal information for the following purposes:

  • Processing and delivering your orders

  • Handling payments and refunds

  • Providing customer service and communicating with you

  • Improving our website and services

  • Marketing and promotional communications, where we have the appropriate consent or another lawful basis

4. Sharing Information with Third Parties

We only share your personal information when necessary for our business operations and the services we provide, including with:

  • Payment providers, such as credit card processors and other supported payment services

  • Shipping and delivery partners responsible for delivering your orders

  • IT service providers and website hosting providers

  • Other service providers who help us operate our online store

Where required by law, we put appropriate data processing agreements and safeguards in place to protect your personal information.

Some service providers may process your information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that your personal data receives the protection required by applicable data protection law.

5. Cookies

Our online store uses cookies and similar technologies to ensure that the website functions properly and to improve your browsing experience.

We may use the following types of cookies:

  • Essential cookies: Necessary for the website to function correctly.

  • Analytics cookies: Help us understand how visitors use our website.

  • Marketing cookies: Help us measure advertising performance and deliver relevant marketing.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through the available cookie settings on our website.

6. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and meeting our legal obligations.

Certain records, such as transaction and accounting information, may need to be retained for longer periods where required by law.

When your personal information is no longer needed, we will securely delete it or anonymise it where appropriate.

7. Your Rights

Depending on the applicable data protection laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to certain types of processing

  • Request restriction of processing

  • Request a copy of your personal information in a portable format

  • Withdraw your consent where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us at:

Email: Roselynboutiquelondon@gmail.com

We will respond to your request in accordance with applicable data protection legislation.

8. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal obligations.

The latest version will be published on our website, together with the date of the most recent update where appropriate.

10. Complaints

If you have any concerns about how we handle your personal information, please contact us first at:

Email: Roselynboutiquelondon@gmail.com

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority.

For customers in the United Kingdom, this is the Information Commissioner's Office (ICO).

For customers in the European Union, you may contact the relevant national data protection authority.

Roselyn London – Customer Care