Terms and Conditions – Roselyn London

These Terms and Conditions apply to all orders placed and agreements entered into through the Roselyn London online store.

1. Business Information

Business name: Roselyn London

Email: Roselynboutiquelondon@gmail.com

2. Applicability

These Terms and Conditions apply to all offers made by Roselyn London and to all distance contracts entered into between Roselyn London and the customer.

By placing an order, you acknowledge that you have read these Terms and Conditions.

3. Products and Descriptions

We make every effort to ensure that all products are described and displayed as accurately as possible.

Please note that colours may vary slightly depending on your screen settings.

Obvious errors or inaccuracies in product listings may be corrected where permitted by law. Nothing in this section affects your statutory consumer rights.

4. Orders and Agreements

An agreement is formed when you place an order and receive an order confirmation by email.

Roselyn London reserves the right to refuse or cancel an order where there are reasonable grounds to suspect fraud, inaccurate information or unusual purchasing activity.

If payment has already been taken for a cancelled order, the relevant amount will be refunded.

5. Prices and Payments

All prices are displayed in pounds sterling (£), unless otherwise stated.

Any applicable taxes and additional charges will be communicated during checkout.

Payment must be completed using one of the payment methods offered on our website.

6. Delivery and Shipping

Roselyn London works with international suppliers, and products may be dispatched directly from our suppliers or fulfilment partners.

• Delivery times are estimates and may vary.

• Delays may occasionally occur due to courier services, customs processing or other unforeseen circumstances.

For further information, please refer to our Shipping Policy.

7. Right to Cancel and Returns

Customers may have the right to cancel their order within 14 days of receiving their goods, in accordance with applicable consumer protection legislation.

Some exceptions may apply under the law, including certain personalised goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Sale items are not automatically excluded from statutory cancellation or return rights.

For full details, please refer to our Returns Policy. Nothing in this section limits your statutory rights.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery and contact details.

• Ensuring that delivery information is correct when placing an order.

• Taking reasonable care of goods after delivery.

• Following the applicable return instructions when returning an item.

These responsibilities do not affect any rights you may have under consumer protection legislation.

9. Liability

Roselyn London will meet its legal obligations in relation to the goods and services it provides.

We are not responsible for delays caused by circumstances beyond our reasonable control, although your statutory rights remain unaffected.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

10. Events Beyond Our Control

If circumstances beyond our reasonable control affect our ability to fulfil an order, including significant supplier disruptions, transport problems or other unforeseen events, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

Your statutory rights, including any applicable rights to cancellation or a refund, remain unaffected.

11. Intellectual Property

All content on the Roselyn London website, including text, images, logos, graphics and designs, is owned by or licensed to Roselyn London unless otherwise stated.

This content may not be copied, reproduced or used commercially without prior permission, except where permitted by law.

12. Privacy

We process personal information in accordance with our Privacy Policy, which is available on our website.

Please refer to our Privacy Policy for information about how your personal data is collected, used and protected.

13. Complaints

If you have a complaint or concern regarding an order, please contact us at:

Email: Roselynboutiquelondon@gmail.com

We aim to respond to enquiries and complaints within two working days.

We will make reasonable efforts to resolve any concerns fairly and promptly.

14. Governing Law

These Terms and Conditions are governed by the applicable laws of England and Wales, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

15. Disputes

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved directly, either party may seek assistance from the relevant competent court or dispute resolution body, as applicable.

Nothing in these Terms and Conditions restricts any rights consumers may have under applicable law.

Roselyn London – Customer Care