Withdrawal Policy

Right of Withdrawal Policy – Roselyn London

At Roselyn London, every order is processed as quickly as possible to ensure timely delivery.

1. Order Cancellation

Once an order has been placed, it may enter our processing system shortly afterwards. For this reason, we cannot guarantee that an order can be cancelled after it has been placed.

If you wish to cancel your order, please contact us as soon as possible at:

Email: Roselynboutiquelondon@gmail.com

If your order has already been processed or dispatched, we may no longer be able to stop the shipment.

In this case, you can wait until your order has been delivered and then contact us to arrange a return.

This does not affect any statutory cancellation rights you may have under applicable consumer law.

2. Returns After Delivery

If your order has already been dispatched, please wait until you receive your parcel before sending it back.

Once your order has been delivered, you can contact our customer service team to request a return.

Please include:

  • Your order number

  • The item you wish to return

  • A brief explanation of your request

Our team will provide the relevant return instructions and return address.

3. Your Right to Withdraw

For eligible online purchases, UK consumers generally have a statutory right to cancel within 14 days of receiving their goods, without giving a reason.

You must notify us of your decision to cancel within the applicable cancellation period. You generally then have a further 14 days to return the goods.

Please note that simply refusing delivery or failing to collect a parcel may not be sufficient to exercise your right to cancel. We recommend contacting us directly by email.

4. Refunds

Once your return has been received, or you have provided evidence that it has been sent back, we will process your refund in accordance with applicable consumer protection legislation.

Refunds will generally be made to the original payment method. Any applicable delivery refunds and return costs will be handled in accordance with the law and our Returns Policy.

5. Contact Us

For order cancellation requests and returns, please contact:

Roselyn London Customer Care

Email: Roselynboutiquelondon@gmail.com

We aim to respond within 24–48 hours on working days.

Thank you for shopping with Roselyn London.