Shipping Policy
At Roselyn London, we do our best to deliver your order as quickly and carefully as possible. As we work with international suppliers, delivery times may differ slightly from what you are used to.
1. Processing Time
Orders are processed within 1–3 working days.
Once your order has been processed and dispatched, you will receive a tracking number by email, where available.
2. Delivery Times
Our estimated delivery times are:
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🇬🇧 United Kingdom: 5–10 working days
Please note that delivery may take slightly longer during busy periods, such as public holidays, seasonal sales or promotional events.
3. Shipping
We offer:
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Free shipping on all orders
As we ship directly from our suppliers:
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Items may be dispatched separately.
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Your order may arrive in multiple parcels.
4. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
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Postal and courier services
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Customs processing
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Unforeseen circumstances
We will always do our best to assist you if your order is delayed.
5. Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
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If an incorrect address is provided, delivery may be affected.
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Additional redelivery costs may apply where permitted by law and where the customer is responsible for the additional costs.
Please contact us as soon as possible if you notice an error in your delivery details.
6. Uncollected Parcels
If a parcel is not collected from a collection point or delivery is refused, it may be returned to the sender.
Any applicable costs or deductions will be assessed in accordance with our Returns Policy and applicable consumer protection laws.
7. Tracking Your Order
Once your order has been dispatched, you will receive an email containing tracking information, where available.
Please allow a few working days for tracking information to become active in the courier's system.
8. Damaged or Missing Parcels
Has your parcel arrived damaged, or has your order not arrived?
Please contact us at:
📧 contact.romymaastricht@gmail.com
We will investigate the issue and do our best to provide an appropriate solution.
Your statutory consumer rights remain unaffected.
9. Order Cancellations
Please contact us as soon as possible if you wish to cancel your order.
We aim to accommodate cancellation requests before an order has been processed or dispatched. However, once processing has begun, cancellation may no longer be possible through our standard procedure.
Your statutory cancellation rights remain unaffected. If your order has already been dispatched, you may be able to return it in accordance with our Returns Policy and applicable UK consumer law.